Patient Rights and Responsiblities 
As a patient at Parmer Medical Center ("PMC"), you may expect PMC to provide customer service far exceeding your expectations and exceptional care. We strive to treat our patients with respect and with full recognition of human dignity. Decisions regarding your health care treatment will not be based on race, creed, gender, national origin, age, disability, financial status or source of payment. We want you to know what your rights are as a patient at PMC, as well as what your obligations are to yourself, your physician, other patients, and to PMC.
RIGHTS
You have the right to considerate and respectful care and to be treated with dignity at all times.
You have the right to personal privacy.
You have the right to receive care in a safe setting.
You have the right to be free from all forms of abuse or harassment.
You have the right to have your cultural, psychosocial, spiritual and personal values, beliefs and preferences respected. You and your family have the right to have any psychosocial and spiritual concerns regarding dying and expression of grief respected.
You have the right to the provision of optimal comfort and dignity regarding the care of the dying patient.
You have the right to have a family member or representative of your choice and your own physician promptly notified of your admission to the hospital.
You have the right to receive reasonable response to your requests and needs for treatment or service, within PMC's capacity, its stated mission, and applicable laws and regulations.
You have the right to be advised if the hospital proposes to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects.
You have the right to have your questions about Medicare answered to help you make healthcare decisions.
You have the right to learn about all of your treatment choices and participate in treatment decisions in a language you can understand. You have the right to make informed decisions regarding your care including, but not limited to, being informed of your health status and being involved in care planning and treatment.
You have the right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of this action.
You have the right to formulate advance directives and to have hospital staff and practitioners providing your care comply with these directives.
You have the right to expect confidentiality of your clinical records. You have the right to access information contained in your clinical records within a reasonable timeframe and as permitted by state and federal law.
You have the right to be free from restraints of any form that are not medically necessary and established by physician's order or are used as a means of coercion, discipline, convenience, or retaliation by staff. The term restraint includes either a physical restraint or a drug that is being used as a restraint.
You have the right to be provided education regarding pain and pain management measures including pharmacological and non-pharmacological interventions for pain management. You may expect our staff to be committed to pain prevention and management, to regularly re-assess pain management and modify pain management to achieve optimal pain control.
You have the right to expect that the hospital will provide a process whereby you are informed upon discharge of your continuing health care requirements following discharge and the possible means for meeting these requirements.
You have the right to examine and receive an explanation of your bill, regardless of source of payment and to identify available financial information.
You have the right to obtain information concerning PMC's relationship to other health care facilities as they relate to your care.
You have the right to unrestricted access to communication. If mail, telephone calls, or other forms of communication are restricted as a component of your care, you will be included in any such decision.
You have the right to receive the visitors you designate.
You have the right to know that PMC is committed to ensuring that all visitors enjoy full and equal visitation privileges consistent with your preference unless otherwise restricted or limited due to your clinical condition. You may withdraw consent to visitation at any time.
You have the right to know that PMC may authorize the destruction of medical records relating to you or your minor child either (1) on or after the 10 year anniversary after you were last treated at PMC, or (2) in cases when a patient was younger than 18 years of age when last treated, PMC may authorize the destruction of medical records relating to the minor patient on or after the date of the patient's 20th birthday, or on or after the 10 year anniversary of the date on which the patient was last treated, whichever date is later.
You have the right to be informed of the PMC's rules and regulations that apply to your stay as a patient and to receive materials at the time of admission regarding hospital rules and regulations, patient's rights, and complaint/grievance processes.
You have a right to file a complaint including complaints regarding the quality of your care and/or the services you receive at PMC. PMC has a grievance (complaint) resolution process for submitting a written or verbal grievance. You may freely voice complaints and recommend changes without being subject to discrimination, reprisal, or unreasonable interruption of care, treatment and service. If you have a concern regarding any aspect of your care or service, we encourage you to address the concern with PMC's staff or you may also speak with the manager in charge.
The telephone number for PMC Administration is: (806) 250-2754.
To mail a concern, use this address:
Parmer Medical Center
1307 Cleveland Ave.
Friona, TX 79035
Refer complaints or grievances regarding quality of care, premature discharge or beneficiary complaints to:
Texas Department of State Health Services
P. O. Box 149347
Austin, TX 78714-9347
Hotline: 1-888-973-0022
TDD Relay 1-800-735-2989
Medicare patients may also refer their concerns to the Medicare Quality Improvement Organization ("QIO") for Texas at this address and phone number:
Texas Medical Foundation Health Quality Institute
Bridgepoint I, Suite 300
5918 West Courtyard Drive
Austin, TX 78730-5036
Beneficiary Complaint Helpline: 1-800-725-8315
Medicare Beneficiary Helpline for the Hearing Impaired TTY/TDD: 1-877-486-2048
RESPONSIBILITIES
You have a responsibility to provide proper identification.
You have a responsibility to provide accurate and complete information regarding present complaints, past illnesses, hospitalizations, medications, alternative therapy used and other matters relating to your health.
You have a responsibility to report unexpected changes in your condition to your doctor or nurse.
You have a responsibility to inform your doctor or nurse if you do not understand your plan of treatment and what is expected.
You have a responsibility to know and follow the treatment plan prescribed by the medical team.
You have a responsibility to express concerns regarding your ability to follow the plan of treatment.
You have a responsibility to make and keep appointments and notify the appropriate staff when you are unable to do so.
You have a responsibility to accept outcomes related to refusing treatment or not following the medical team's instructions.
You have a responsibility to follow PMC's rules and regulations regarding securing all valuables and belongings.
You have a responsibility to respect the rights of our staff, other patients and visitors and assist in control of noise and our no-smoking policy.
You have a responsibility to respect the PMC's property and the property of others.
You have a responsibility to provide all necessary financial information and documentation and to fulfill any financial obligations incurred related to your hospital stay and treatment.
Patient Visitation Rights
As PMC is committed to providing a caring environment while recognizing the importance of visitation rights to our patients, their families, and friends, the following information has been developed in consideration of the following factors: the benefits of visitation to the patient; the impact of visitation on patient care; and the safety and security of patients, visitors, and employees.
On admission or as soon as possible thereafter, you (or your support person, where appropriate) shall be informed of your visitation rights, including any clinical restriction or limitation of your rights.
Parmer Medical Center retains its right to restrict patient visitation when necessary for clinical or patient treatment reasons. In accordance with the attending physician's specific orders for individual patients, PMC may restrict patient visitation. Parmer Medical Center shall inform you (or support person where necessary) of any visitation restriction due to clinical or patient treatment reasons. Parmer Medical Center shall document any clinically necessary restrictions or limitations on visitation rights, on admission or as soon as the need for such a restriction or limitation arises. Patient safety and privacy are additional factors to be considered in this determination.
Subject to your consent, you have the right to receive visitors you so designate. These visitors may include, but are not limited to, a spouse, a state recognized domestic partner (including same sex partners), a non-registered domestic partner (including same sex partners) other family member or a friend. You have the right to withdraw or deny consent to receive visitors at any time.
PMC shall not limit, restrict, or deny visitation privileges on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, or disability.
PMC shall ensure that all visitors designated by you (or support person, where appropriate) enjoy full and equal visitation privileges consistent with your preferences.
PMC recognizes that should you become incapacitated, a support person will be required to make patient visitation decisions on your behalf.
The support person does not necessarily need to be the person authorized as the surrogate decision-maker for the patient.
Unless circumstances require otherwise, PMC shall accept a claim to be a patient support person at face value and shall not request documentation from a person claiming to be a support person.
PMC may, when circumstances, require, request written documentation of patient representation by a legal document. Examples of when documentation might be required are: if there is a conflict between two visitors or if there is a dispute as to who the patient support person is.
In no case will PMC request documentation of status as a patient support person in a way that discriminates on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, or disability.
All visitors should be free from recent exposure to communicable disease and without fever or visible signs of illness. During times of infectious outbreak in the community (e.g. influenza, measles, mumps, chicken pox, etc.), the Texas Department of Healthcare Epidemiology may recommend restrictions in visitation. Visitors to patients in isolation are subject to isolation guidelines. For questions regarding isolation guidelines, please contact the nursing department.
For any additional information or concerns regarding your visitation rights, we encourage you to address the concern with Parmer Medical Center's staff or you may also speak with the nurse in charge.
The telephone number for Parmer Medical Center Administration is: (806) 250-2754.
To mail a concern, use this address:
Parmer Medical Center
1307 Cleveland Avenue
Friona, TX 79035
Refer complaints or grievances regarding patient visitation to:
Texas Department of State Health Services
PO Box 149347
Austin, TX 78714-9347
Hotline: 1-888-973-0022
TDD Relay: 1-800-735-2898
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